This Privacy Policy applies to all personal information collected by Be Well & Co Pty Ltd (ABN 28 648 517 962) (‘Find my om’, ‘We’, ‘our’, ‘us’) via the website located at www.findmyom.com.

1. What is “personal information”?
   • The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
     1. whether the information or opinion is true or not; and
     2. whether the information or opinion is recorded in a material form or not.
   • If information do not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

2. What information do we collect?
   • The kind of personal information that we collect from you will depend on how you use the website. The personal information which We collect and hold about you may include:
3. Your name;
4. Address;
5. Email address;
6. Date of birth
7. Identity documents, including drivers license and/or passport;
8. Payment details, including your credit card details?
9. Please check what details a person fills out when they sign up and book through your website. Only ‘personal information’ – where a person can be identified – need to be included in this list.
10. How we collect your personal information
    • We may collect personal information from you whenever you input such information into the website.
    • We also collect cookies from your computer which enable us to tell when you use the website and to help customise your website experience. Generally, however, it is not possible to identify you personally from our use of cookies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

3. Purpose of collection
   • We collect personal information:
     1. to provide you with our services;
     2. to improve customer experience on the website;
     3. To provide customer support;
     4. To monitor the usage of our services and our website;
     5. To detect, prevent and address technical issues;
     6. To provide you with news, special offers and general information about other goods, services and events, which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
   • We may disclose your personal information in the following circumstances:
     1. To our contractors and service providers who assist us in operating the website;
     2. To the retreat vendor;
     3. To law enforcement or public authorities when legally obliged to do so;
     4. To a third party in the event of a merger, acquisition, or asset sale with us. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy;
     5. To establish, exercise or defend our rights or our property or any legal or equitable claims;
     6. To prevent or investigate possible wrongdoing in connection with our services; and
     7. To protect the personal safety of any person or the public or to locate missing persons.
   • Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
   • By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. In We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

4. Access and correction
   • Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

5. Security Of Data and Data Breach
   • The security of your personal information is important to us. We will take all reasonable steps to ensure that your personal information is protected from misuse, interference, or loss and from unauthorised access, modification and disclosure.
   • However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
   • In the event of a breach, we will endeavour to notify you of the breach without undue delay, unless the breach is unlikely to result in a risk to the rights and freedoms of natural persons.

6. Complaint procedure
   • If you have a complaint concerning the way we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our privacy officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. Overseas transfer
   • Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

8. How to contact us about privacy
   • If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on [email protected].